The nearest station is Piccadilly Circus (Piccadilly or Bakerloo Lines) and the Ham Yard Hotel is a 5 minute walk from the station. For further details on travelling to our venue, please click here.

Substitute delegates are welcome at no extra charge. Please notify us by sending an email to HBMevents@haymarket.com with the full contact details (name, job title, email, dietary/accessibility requirements) of the new attendee.

Cancellation of registrations must be received in writing to HBMevents@haymarket.com.

Cancellations received will be refunded at the following rates:

• 30 days and more prior the event date: full fee refunded less a £45 administration fee 
• 29 days and less prior to the event: we regret that no refund can be made.

Any cancellations that still have payment outstanding will be liable for either the administration fee, 50% of the registration fee or the full registration fee, depending on the date and time of the cancellation.

Substitute delegates are welcome at no extra charge but we require you to advise us of any substitutions (including full contact details, dietary and accessibility requirements).

You will receive joining instructions one week prior to the event. If you have not received this information, please email HBMevents@haymarket.com with your booking reference number.

Upon arrival please head towards the registration desk where you will be provided with a badge. Please ensure that you wear your badge at all times. 

In the event that you lose your badge, a replacement must be obtained at registration. In addition, some of the exhibiting companies may ask to scan your badge. Please be aware that by doing this you will be providing your basic contact details; akin to handing them a business card.

There will be a complimentary cloakroom for small bags and coats.

Hot and cold refreshments will be available in the networking area throughout the day. This is included in the ticket price. If you have indicated any allergies or dietary requirements when registering, these will be provided to the venue.

Complimentary WI-FI will be available for general web browsing and email throughout the event.

The dress code for the conference is smart casual and comfortable shoes are recommended.

There will be photography and/or video production taking place during the conference and the resulting images may be used for promotional purposes on-line and/or in printed materials. 

To find out how to become a sponsor or exhibitor and to hear about our customised packages which offer you a full range of promotional opportunities, please contact payal.padhiar@haymarket.com.

For more information on speaking opportunities please contact sharif.farag@haymarket.com.

In the event of an emergency please contact a member of staff from Haymarket or Ham Yard Hotel, who are located on all levels and at the registration desk on the ground floor.

In the event of a fire alarm, please leave your belongings and exit via the clearly marked emergency exits, where stewards will guide you to the meeting point. Do not use the lifts.

We ask all our attendees if they have any additional requirements as part of the booking process and make every effort to accommodate them. We're committed to making this event accessible to everyone.

If you do have any further questions about the accessibility of Influencer360 or if there’s anything we may be able to arrange to ensure all participants get the most out of the event, please do contact us at hbmevents@haymarket.com.

The venue offers step-free access throughout, with lifts to all levels including the lower-ground-floor event spaces. Accessible toilets are available on both the ground and lower-ground floors.

If you do have any further questions about the accessibility of Influencer360, or if there’s anything we may be able to arrange to ensure all participants get the most out of the event, please contact us at hbmevents@haymarket.com.

Apart from stage lights there won’t be any flashing lights and loud music.

As of July 2023, the organisers of Influencer360, Haymarket Media Group, have been awarded ISO 20121 for its Sustainable Event Management System. Check out here the positive changes we introduced.

Haymarket Media Group, the organisers of Influencer360, are committed to ensuring our events provide a positive and enjoyable experience for everyone present. All attendees are expected to adhere to our Events Code of Conduct to ensure a safe, respectful and inclusive environment for everyone attending Performance Marketing Unlocked.